Services Australia Agent

Please call in or phone us to make an appointment with our Services Australia Agent Volunteers.

How we can help.  

What you can do at Agents and Access Points?

At an Agent or Access Point you can access all of the following services:

• Use internet enabled computers and printers  access free Wi-Fi without a password.
• Call us using the phone provided.
• Scan, copy, print and upload documents  verify identity documents.
• Access online information about payments and services.

At an Agent you can also get help for all of these:  

• Set up and access digital services.
• Can link up anything that can be linked to your mygov account eg Medicare and ATO.
• Find online information about payments and services  get a referral to other services.

Staff at Agents and Access Points aren’t Services Australia staff. They cannot:

• Make, review, assess or vary your payments or decisions about payments.
• Complete or submit claims on your behalf.
• Issue electronic banking transfers (EBTs), concessions or Medicare cards.
• Medicare claims.

Hours of Operation via Appointment Mon- Thurs 8.30am – 3pm

Fridays 8.30 – 11.30am

Phone: 3408 8440 to make an appointment. Email: neigh@binca.org.au